Design is a game of quantity as much as quality. Often you have to get all the bad ideas out of your head before the good ones start flowing.

This is a diagram I've created for framing discussions at Pendo about the audience we're serving and it seems to be resonating over the past few months. It maps usage vs. functionality and demonstrates that most of the software we build serves a spectrum of users rather than one discrete audience. This spectrum only broadens as your product suite scales.

Let's set the record straight: if you've seen this image a bunch of times you have me to blame. Here's the backstory.

Hiring is hard. I know of only one constant with hiring: No matter how experienced or how good you think your hiring process is, you will pass up candidates that would have been strong contributors.

A few tips for increasing your chances of not overlooking the great ones.

I don‘t typically share internal team messages publicly but this is an exception worth making. We need more people beating the drum of “it‘s ok to take PTO” and maybe this will inspire you to join in.

As the world's hearts ache collectively for Ukraine (mine included) there are two narratives I haven't seen expressed much and I thought I might take a shot at it.

I know of only one constant with technology, and it was coined by Neil Postman nearly 30 years ago: “Every technology is both a burden and a blessing,” Postman writes, and the only way to keep new technologies in check is to not become “incapable of imagining what they will undo.”

We implemented cross-functional focus blocks across our entire portfolio at Facebook. Here's how you can do the same whether at the individual, team, or portfolio level.

In this final installment of our Performant Mental Health series, guest authors share their mental health challenges and victories.

This article was written by an anonymous guest author for our Performant Mental Health series.

This article was written by guest author, Ilana Shapiro Yahdav, MPA, ACGRS, for our Performant Mental Health series.

In this fourth article of our Performant Mental Health series, we cover principles of an inclusive workplace, preventative mental health at work, empathetic leadership, and your rights as an employee.

In this third article of our Performant Mental Health series, we explain why it's important to care for yourself before caring for others, the vital role of validation, recognizing common stigmas. We also share some of our own experiences treating mental health issues.

In this second article of our Performant Mental Health series, we help you recognize the adverse symptoms of mental health, assemble a mental performance toolbox, combat negative self-talk, and discover a proper understanding of recovery.

In this first article we discuss what mental health and mental illness actually mean, the prevalence and invisibility of mental illness, physiology 101 of mental performance, and the ‘anchors‘ or guiding principles of this series.

This five-part series aims to ignite greater awareness of mental health issues at home and at work, encourage more candid conversation on the topic, reduce the stigma associated with mental illness, and improve mental performance at home and at work. Written for everyday people by everyday people.

Hello again, friend. It’s been a minute.